Fast, Scalable, Effortless

AI-First Customer Support Software for Faster, Smarter Conversations

 
BoldDesk unifies AI agent, AI copilot, ticketing, live chat, knowledge base, automation, and omnichannel conversations in one secure platform—so your team can resolve customer issues faster across every channel.


  • 3X Faster agent productivity with AI tools
  • Automate 70% of routine support tasks
  • Keep every customer conversation connected
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SOC 2 Compliant

GDPR & HIPAA Ready

Free Migration & Onboarding

No Credit Card Required

AI-First Customer Support Software with omnichannel ticketing, live chat, WhatsApp, Teams, and AI assistant support

Trusted by global brands and growing teams alike

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos
Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos
Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos

AI That Resolves, Not Just Responds

AI Agents That Resolve Customer Requests Across Every Channel

BoldDesk AI Agents go beyond simple chat responses. They answer questions, automate repetitive work, collect information, trigger workflows, and hand off complex issues with full context.


  • Built for omnichannel, not just chat
  • Turn repetitive requests into instant resolutions
  • Conversational AI that takes action
  • Escalate complex issues with full context

Up to 70% of repetitive customer conversations resolved
automatically

AI Agents That Resolve Customer Requests Across Every Channel with automated support, warranty help, and booking

Help Agents Resolve Customer Conversations Faster With AI Copilot

BoldDesk AI Copilot helps agents draft replies, summarize conversations, translate responses, detect sentiment, predict fields, and find the right knowledge instantly—without switching between tools.


  • Generate accurate replies instantly
  • Rewrite and improve agent responses
  • Summarize long conversations faster
  • Detect sentiment and urgency

Up to 3X faster agent resolution

Help Agents Resolve Customer Conversations Faster With AI Copilot by drafting responses and service support

Everything Teams Need for Faster Customer Support

Manage conversations, automate repetitive work, and maintain the visibility needed to keep customer support running efficiently.

Respond Faster with AI

Give agents AI-powered assistance, workflow automation, and customer context directly inside your ticketing workflow so teams can respond faster with less manual effort.

Turn Every Customer Request Into Organized Tickets with automated email conversion, tracking and prioritization

One Workspace for Every Conversation

Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.

Unified Conversations Across Every Support Channel with WhatsApp, Slack, Teams, Facebook, Telegram and chat

Track Team Performance

Track SLA performance, workload distribution, response times, and recurring support issues with real-time operational insights from your ticketing software across your support teams.

Improve Visibility Across Support Operations with dashboards, SLA tracking, CSAT metrics, ticket analytics reports

Automate Repetitive Support Processes

Keep support, operations, and internal teams aligned inside every ticket with automated workflows, SLA management, and collaborative coordination tools in one unified ticket management system.

Automate Support Operations Before Workloads Increase with round robin ticket assignment and workload balancing

How BoldDesk Improves Your Support Performance

Support is no longer just about closing tickets. Teams need speed, visibility, automation, and better customer experiences to scale efficiently.

  • Free Migration from any vendor
  • Free Onboarding Guidance
  • Transparent pricing

Routine queries automated with AI and workflows

70 %

Faster First Response Times

50 %

Agent productivity with automation and AI

3 X

Increase customer satisfaction (CSAT)

20 %

*Based on internal analysis and customer-reported improvements.

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Why Growing Support Teams Choose BoldDesk

Everything your team needs to scale support efficiently without added complexity, feature restrictions, or rising software costs.

Cost-Effective Scaling

Grow your support operation without rising software costs or unexpected pricing surprises as your team expands.

No Forced Upgrades

Get the capabilities your team needs without constantly moving to higher-priced plans to unlock essential features.

BoldDesk AI

Assist agents with AI Copilot and automate customer interactions with AI Agents to resolve issues faster.

Seamless Integrations

Integrate with your existing business tools to automate workflows and improve team collaboration.

Multi-Brand Management

Manage multiple brands and customer experiences from a single workspace while maintaining consistency.

Hassle-Free Migration

Switch from your current help desk with minimal disruption and get your team productive faster.

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All the Features You Need. One Simple Plan. No Expensive Upgrades.

  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs

No of Agents

Pricing

AI Credits

Included for first 3 months

Info

5

$99
/ month $1,188 billed yearly
≈ $20 / agent
500
credits /month

10

$199
/ month $2,388 billed yearly
≈ $20 / agent
1000
credits /month

25

Most Popular
$349
/ month $4,188 billed yearly
≈ $14 / agent
1500
credits /month

50

$499
/ month $5,988 billed yearly
≈ $10 / agent
2000
credits /month

75

$749
/ month $8,988 billed yearly
≈ $10 / agent
2500
credits /month

100

$999
/ month $11,988 billed yearly
≈ $10 / agent
3000
credits /month

* All prices are shown in USD($).

Recognized for Excellence by Industry Experts

Rated highly for ease of use, fast implementation, and value for money by real support teams

G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards
G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards
G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards

G2 review rating badge showing 4.5 out of 5 stars, highlighting strong customer satisfaction and trusted user feedback
  • Read our reviews
Indian Institute of Commerce Lakshya logo featuring blue typography, a blue academic emblem, and green-yellow accents

"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."

Professional portrait photo accompanying customer experience and product review content
Abhirami Asokan,

IT Operations Team Lead at IIC Lakshya

  • Read Customer Story

35%

Reduction in ticket resolution time

50%

Increase ticket closure rate

GeoVerra logo with a green abstract GV symbol and blue company name on a white background

"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."

Professional portrait image featured alongside customer feedback, review
Michael Chan,

Director of Information Technology at GeoVerra

  • Read Customer Story

25%+

Increase in productivity

50%

Increase in self-service effectiveness

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  • Free Migration & Onboarding

Enterprise-Grade Security and Compliance

  • SOC 2 & GDPR compliant
  • AES-256 encrypted infrastructure
  • SSO & IP restrictions
  • Role-based access & audit logs
  • HIPAA-ready workflows
  • Secure cloud architecture
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Enterprise-Grade Security and Compliance featuring HIPAA, GDPR, SOC 2, NIST, encryption, and privacy standards

Frequently Asked Questions

What’s included in the BoldDesk trial?

You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.

Am I giving up features for the lower price?

Not at all. BoldDesk includes the essential customer support tools teams need—ticketing, automation, AI tools, self-service, reporting, and integrations—without feature bloat.

Can BoldDesk scale with growing customer support teams?

Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.

How fast can we get started?

Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.

Why is BoldDesk more affordable than other customer support software?

No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.

Does BoldDesk work as a complete customer support platform?

Yes. BoldDesk combines ticketing, automation, knowledge base, reporting, collaboration, and AI-powered workflows in one customer support platform designed to simplify modern support operations.

Is migrating to BoldDesk from another customer support platform complicated?

No. BoldDesk offers guided onboarding, free migration assistance, and a proven migration process with 3M+ tickets migrated to help teams switch from other customer support platforms with minimal disruption or downtime.

Will I be charged after the trial ends?

No. You only pay if you decide to continue with a plan—no hidden charges.

Cut support volumes and keep customers happy

Let AI handle repetitive queries so your team can focus on complex issues 

  • Free Migration & Onboarding
  • 70% AI Agent Automation
  • 100+ Rich Features
  • No credit card required
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Customer service software dashboard with support agent headset, ticket updates, order status, login issues and omnichannel chat integration

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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos